Debt Collection Step 4

4. Try to make direct contact with your customer

If there's still no payment or response, consider visiting the customer in person – or phoning them if previous contact has been via email – to ask for payment.

This could help facilitate a personal relationship with the customer that could be useful for future payments.

Contact script template is available at business.vic.gov.au/money-profit-and-accounting/getting-paid-on-time/debt-collection-guidelines-and-recovery