Debt Collection Step 1

1. Contact with a friendly payment reminder

When payment first becomes overdue, give your customer a courtesy reminder by phoning, emailing or sending them a letter.

Contacting them may be enough to get the invoice paid – they might've forgotten about the bill, paid the money into the wrong bank account, or there could be another minor issue that's easily and quickly resolved.

Include payment options, banking details and contact information in the reminder to make it easier for the customer to pay you quickly.

Template available at business.vic.gov.au